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Wrongful deductions comprised of 20,000 ez-link playing cards, Latest Singapore News


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A whole of 20,000 commuters had been affected throughout a glitch earlier this month which led to wrongful deductions from their ez-link playing cards, stated EZ-Link on Friday (June 17).

In response to queries from The Straits Times, EZ-Link stated there was a technical subject with a cost community it makes use of on June 7 and that 99 per cent of affected commuters had been refunded by June 9.

It added that there have been delays to refunds for the remaining commuters as a consequence of points with their ez-link playing cards. It didn’t give the amount of cash the deductions concerned.

Some of the 20,000 affected commuters, which type about 1 per cent of EZ-Link’s clients, had complained concerning the wrongful deductions on EZ-Link’s Facebook web page.

The firm apologised for the inaccurate deductions in a Facebook submit on June 9 and stated these affected can be refunded by June 10.

Ms Xie Yanting is amongst those that have but to obtain a refund.

The 35-year-old accounts assistant stated she has contacted EZ-Link’s customer support workforce however has but to obtain a reply.

She stated $20 had been deducted from her checking account utilizing EZ-Link’s SimplyGo computerized top-up perform, however the cash has not been credited to her ez-link keychain allure. An ez-link allure comes within the type of a trinket and is used for contactless funds and commutes.

Another commuter, Facebook person Matthew Seah, stated that EZ-Link’s customer support workforce took three working days to reply to his criticism about his delayed refund.

The SimplyGo system, which was launched in 2019, permits its customers to commute utilizing contactless funds that are straight charged to their financial institution accounts and credit score or debit playing cards, eradicating the necessity for upfront top-ups.

From January 2021, EZ-Link up to date the system to permit commuters to replace or buy ez-link playing cards and charms on board the SimplyGo system as properly.

Following the incident, some customers stated they’d swap to topping up their ez-link playing cards manually.

Mrs Nararat Nura Saisood, 37, an artwork enrichment teacher, obtained her refund of $22.04 however stated she ended up taking a private-hire automobile journey when her ez-link card couldn’t be used.

She added: “The incident caused me a lot of inconvenience, and I’m afraid to use any online top-up system now.”

Ms Xie stated: “A full review and upgrade of the system is needed. For now, I would rather queue to use the manual top-up machines at the MRT stations.”

EZ-Link stated it’s working to tighten the SimplyGo processing system to forestall future recurrences.

Wrongful deductions comprised of 20,000 ez-link playing cards, Latest Singapore News.
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