Woman customer describes ‘worst hotel’ in Orchard space, Latest Travel News
She booked what she thought was a fairly priced lodge room close to Orchard Road.
What she bought included a dripping aircon, suspicious strands of hair, chips mendacity round, and an odour that employees gave up attempting to do away with.
All of which meant a number of room adjustments.
The lady, Rachel, described her expertise in a TikTok video.
She stated she didn’t see dangerous critiques when she booked two rooms within the lodge, however simply earlier than the journey to Singapore, she did. There was even one which described it because the worst lodge keep ever, one thing she agreed with after her personal expertise.
She stated that after they arrived, the employees have been unfriendly, and one of many rooms was not prepared.
In the one which was, the air was damp and there was a “sour” odor.
They switched on the aircon, left their baggage there, and went out for the day.
When they bought again within the night, the ground was moist from a dripping aircon.
Staff informed them they’d transfer them to a different room.
Meanwhile their different room was prepared, and there she factors to what appears to be like like chips mendacity on the ground.
In the alternative room, amongst different points, there was such a powerful odor of smoke that the man the lodge despatched to repair it agreed that the room freshener spray he introduced wouldn’t assist a lot.
She stated the lodge claimed it didn’t have any extra vacant rooms to maneuver them to.
But after she complained to the journey agent who had booked the rooms, the lodge did discover one other one.
And there she says they discovered hair on the mattress and on a towel. The latter, in response to her, regarded like pubic hair -”so gross”.
She tried to masks the title of the lodge within the video. But netizens recognized it because the Hotel Chancellor@Orchard in Cavenagh Road.
Rachel disagreed with those that stated she shouldn’t anticipate extra on the value she paid. She stated she would nonetheless anticipate a clear room. Fair level.
AsiaOne quoted a spokesman of the hotel as saying that it accepted “full responsibility for the shortfall in service”.
It blamed an industry-wide manpower scarcity, and stated the state of affairs was made worse by a few of its housekeeping employees falling sick.
The lodge stated it was attempting to achieve out to the visitor.
Woman customer describes ‘worst hotel’ in Orchard space, Latest Travel News.
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