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Shortage of Touch ‘n Go playing cards irks travellers driving into Johor, Latest Travel News


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JOHOR BARU (THE STAR) – Crossing the borders into Malaysia is attending to be a touch-and-go affair for Singaporeans – they do not know how a lot further they must pay.

Since the border reopened, Touch ‘n Go saved worth playing cards have gotten onerous to search out and touts at the moment are on the cashless toll plaza at Johor’s Bangunan Sultan Iskandar (BSI) Customs Immigration and Quarantine (CIQ) advanced.

The drivers have needed to pay as much as RM50 (S$15) to “certain people” to faucet and pay for them once they enter Malaysia.

Many at the moment are asking for a common mode of fee on the two border crossings with Singapore, together with by way of debit and bank cards.

At the second, in addition to utilizing a Touch ‘n Go card, Singaporeans can use their EZ-Link x Touch ‘n Go motoring card on the BSI CIQ advanced and the Sultan Abu Bakar CIQ on the Tuas Second Link.

This a cashless card which can be utilized in Singapore and Malaysia.

However, this card is just bought at chosen 7-Elevens or petrol stations in Singapore.

Singaporean businessman L. Manan, 64, was amongst those that had hassle paying for his toll expenses when he just lately drove into Johor as his Touch ‘n Go card had expired.

“The immigration officer directed me to a person near the toll area. When I approached the person to buy a new card, the person said they do not sell cards at the CIQ. But he was willing to ‘help’ with the toll for a fee,” he mentioned.

The toll quantity was about RM23 however he needed to pay RM50 for the service. After leaving the CIQ, he drove round trying to purchase a card however none had been out there.

Mr Manan mentioned he then needed to get a card from his brother and has been utilizing it to enter Johor weekly.

He mentioned the issue may very well be prevented if folks can purchase the playing cards or make reloads on the CIQs.

Another Singaporean, who solely needed to be recognized as Tan, mentioned a household in a automotive forward of him had requested to make use of his Touch ‘n Go card as theirs had expired.

“With the border being reopened since April, there needs to be an satisfactory provide of such playing cards, particularly across the CIQs.

“I also hope Touch ‘n Go will allow for online top-ups, which are more convenient,” he mentioned. “The company should also have an office at both border crossings to sell cards and allow top-ups.”

Malaysian R. Mohana, a 43-year-old manufacturing unit employee, mentioned the scarcity of playing cards had been an issue for weeks now.

“I found that my card had expired and asked my sister living in Johor Baru to help get a new one but she was unable to find a card,” mentioned Ms Mohana.

Malaysian engineer Nur Atiqah Muhd Fauzi, 27, who works in Singapore, additionally mentioned she has been unable to purchase a brand new Touch ‘n Go card and was compelled to make use of her id card as an alternative.

“I have been trying to get a card since May,” she mentioned.

Checks by The Star at petrol stations and comfort shops across the Johor Baru CIQ and the Second Link confirmed that they’d run out of Touch ‘n Go playing cards for a while.

Stulang assemblyman Andrew Chen Kah Eng mentioned he had acquired many complaints on the problem.

“As all our CIQs are cashless, we must always permit folks to make use of their debit playing cards and even bank cards to pay.

“This type of cashless payment has already been implemented at shopping malls around the city,” he mentioned, including that this subject had been raised a number of years in the past, when he headed a process pressure to look into site visitors congestion on the Johor CIQ.

“We should have a universal payment system,” he mentioned.

He additionally mentioned the authorities ought to work in the direction of integrating Singapore’s EZ-Link smartcard system to permit for seamless journey between each nations.

A Touch ‘n Go buyer careline staffer, when contacted, mentioned these wanting to buy a card can accomplish that by way of its website.

Shortage of Touch ‘n Go playing cards irks travellers driving into Johor, Latest Travel News.
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