Diner complains of price for bringing cake to birthday dinner at Fort Canning Park restaurant, Latest Singapore News
What was speculated to be a birthday celebration turned bitter for a gaggle of associates once they confirmed up at a restaurant for his or her dinner reservation, solely to be told that there can be, in accordance with them, a $50 cost for bringing a cake from exterior.
Stomp person Roy stated he and his associates made a reservation for 5 individuals at Le Jardin, a French restaurant at Fork Canning Park, on Monday (June 14) at 7.30pm.
They additionally introduced alongside a cake bought from elsewhere to mark the special day.
The group was dismayed when knowledgeable by the restaurant that exterior meals was not allowed and that there can be a $50 cost in the event that they needed to eat the cake on its premises.
Roy stated: “Le Jardin didn’t enable a cake to be introduced in by us for a birthday celebration. They claimed that no exterior meals was allowed and plenty of eating places in Singapore are like that as effectively.
“After some dialogue, they knowledgeable us that they might enable us to eat the cake within the restaurant however a $50 cost can be added as they thought of this an occasion.
“After discussion by their staff, they reduced the charge to $20 as they said our cake was small.”
Disappointed, the group determined to not patronise Le Jardin ultimately and went to a different restaurant, in Clarke Quay.
Roy additionally emphasised that he understood the restaurant’s insurance policies, however questioned why diners weren’t knowledgeable prematurely in regards to the further price.
He informed Stomp: “We respect the restaurant’s guidelines. However, whereas we have been making the reservation, we had knowledgeable the employees that it was a birthday celebration.
“They referred to as us twice to verify the reservation, and each instances they have been knowledgeable that it was a birthday celebration, but no one knowledgeable us that we could not deliver a cake.
“Who would not deliver a cake for a birthday celebration? And why cost an additional $50 claiming that we’re right here for an occasion?
“I hope Le Jardin’s administration critiques their guidelines and laws. Their employees additionally talked about many eating places in Singapore are like this however we beg to vary.
“Just because of a birthday cake which did not cost you a single cent, the restaurant lost revenue of maybe $300 from a group of five. Good luck in surviving through these hard times.”
Le Jardin replied to a one-star overview on Google relating to the matter.
It stated the additional cost was to permit clients to get pleasure from its in-house bakery’s choices.
It additionally clarified that the group had ordered an earl gray lavender cake from the restaurant below their reservation, including: “Le Jardin has a ‘don’t say no’ service DNA; the answer proposed to you was to buy the earl gray lavender cake you reserved, and we are going to help you get pleasure from your individual one with no cowl charges, but it surely was rejected by you.
“Nonetheless, we are sorry to hear your experience and would love to welcome you back with a cake from our own bakery team. Have a nice day.”
In 2018, meals blogger Dr Leslie Tay of ieatishootipost expressed his shock at being charged $15 to chop a birthday cake at a pizza restaurant.
Dr Tay wrote in a Facebook post: “In the tip, we took the cake dwelling to chop, as a result of the birthday woman simply didn’t really feel it’s value $15 to chop a 600g cake. It did burst the bubble on an in any other case joyous event.
“I hope different eating places can see the advertising and marketing alternative on this and go the opposite path and sign that they welcome birthday events by even providing a free cake!
“After all, isn’t a restaurant’s real mission to create a positive dining experience for the customer?”